Terms and conditions

Payment methods

For our costumers outside of Sweden we offer payment through Paypal or directly through IBAN. If you prefer to pay with Paypal we will send an invoice to your e-mail. The invoice shows all costs and lets you click a link and pay in an easy and safe way through Pay Pal.

The reliability of the information on the website

The information on this website is primarily intended for Hikki costumers in Sweden and isn’t necessarily applicable in other countries. We make reservations for possible errors and price changes. Hikki assumes no responsibility for demands or losses caused by possible errors on this website. Hikki reserves the right to, at any time, change prices and product specifications. Please contact us if you have any questions.

Purchasing agreement

You have to be 18 years of age to make purchases from hikki.se

For our costumers outside of Sweden the only options for payment are Paypal or direct payment through IBAN. Send your enquiry to us and we will get back to you through e-mail. When your order is placed an agreement is in place between you and hikki.se. If there are changes in pricing, shipping time or other important conditions, we will contact you as soon as possible. Hikki reserves the right to make these changes after an order has been placed and to deny any purchase. Until full payment is placed, the seller owns the shipped products.

Pricing

Prices are always in euro on our English site (unless otherwise stated). The prices to end consumer in our chosen countries within the EU includes VAT (value added tax) if nothing else is stated. Other possible taxes or expenses, extra packaging, duty fees, insurances, landing fees, documentations or similar costs, are not included.

If force majeure, mistakes by subcontractors, changes in the currency situation etc. should happen and affect contracted prices or the fulfillment of the shipment, the prices of the delivery date is applicable. In that case, the seller contacts the buyer, giving the buyer a chance to cancel or change the order. False orders or fraud will be reported to the police.

Delivery

We will send you your product within 5-9 days after we have received your payment, as long as we have the product in stock. If the product is not in stock at the time of order, please allow 4-8 weeks for the product to ship. We will contact you beforehand if there's any problems to meet the estimated shipping times. Your delivery address must be reachable for a full sized truck with a tailgate lift. Any haulage outside of our control that is caused by, for example, troubles reaching your address, will be charged for.

Our delivery company will, according to agreement, deliver individual packages with a weight of more than 30 kg to ground level and inside boundaries of building plots if the driver is able to use a pallet jack. Package or pallet is not recovered and no carrying is included in the pricing. One person should be able to handle every individual package. If the package is lighter than 30 kg it will be delivered inside apartments or on to lots.

Unclaimed orders

For unclaimed orders that are returned to us, we will charge for the actual costs, such as shipping and storage. We will also charge 250 euro to cover the administration.

Right to withdraw and purchase on approval

According to the Swedish Distance Contracts Act you have the right to withdraw your purchase and return your order without any particular reason within 14 days. In that case you are responsible for paying the shipping costs when the order is returned to our storage in Sweden. If you have used, manipulated or damaged the products, you no longer have the right to withdraw the order.

Delays that we cannot affect

Should our delivery company face obstacles that we cannot control, which affects you as a costumer in the form of delays, we will not compensate for the possible damages that the delay has caused you. We will, however, help you with the communications with the delivery company to solve the problem.

Who takes the risk for the order?

As soon as the order has been delivered, the costumer takes the risk for the products.

Repayment

Repayment will be carried out after the return is complete.

Deviation/complaints

For a deviation to be valid we need to receive it within eight days after the costumer has received the order. Deviations include (but are not limited to) lost documents, wrong product type, the wrong number of products delivered or complaints on delivered products.

The delivery company is responsible for damages, broken packages, lost orders or other deviations surrounding the delivery. The person receiving the order is responsible for reporting any of these events directly to the person delivering the goods. We do not take responsibility for direct or indirect expenses that affect the costumer and are caused by deviations in the delivery, unless there is a written agreement that states otherwise.

The costumer is always responsible for examining the delivered products at the time of the delivery. Any damage is reported directly to the person delivering the goods. The costumer will then receive a verification of the damages. Save this verification. Any visible damages detected after the delivery has to be reported to us within seven days.

Returning goods

Return goods are handled according to the minimum guarantee stated in the Swedish Costumer Service Act, which is valid for 36 months. Any returns have to be proceeded by the costumer receiving a number for returning goods and a waybill from us.

Approved returns will be charged with 20 % of the invoice worth of the goods. Returning goods have to be undamaged and unused. Please contact us for these kinds of questions.

Warranties

The costumer has a 2-year warranty according to the Swedish Costumer Service Act, given that the maintenance advice has been followed.

Contact & info

Hikki
Östra kyrkogatan 34
903 36 Umeå

070-6370820
+46 (0)70 637 08 20

info (at) hikki.se

GDPR - Privacy Policy

HIKKI AB - PRIVACY POLICY

We are Hikki AB. Address: Östra Kyrkogatan 34, 90336, Umeå. Orgnr. 556909-3486. Telephone +46(0)70 6370820. Hikki is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://hikki.se (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

The Personal Data we store in our system is needed and used to process and
deliver your order. We and our partners (such as transportation companies and companies handing invoices, credit card payment, Klarna, PayPal) may use Personal Data for our legitimate business interests, including the following:

  1. To respond to your inquiries, fulfill your requests, complete your transactions, and provide you with related customer service.
  2. To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest.
  1. For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.

We also save your email address when you subscribe to our newsletter.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders, returns and exchanges for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Some device info may be used for retargeting by third parties such as Facebook and Instagram

We use you email address to be able to send you receipts and other order related information. If you have signed up for our newsletter then we use your email address to send the newsletter to you.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store--you can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

More help links here:

Facebook: https://www.facebook.com/business/help/1415256572060999

Instagram: https://help.instagram.com/615366948510230

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

You can unsubscribe from our newsletter via the unsubscribe link in the newsletter.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hikki.se or by mail using the details provided below:

Hikki AB, Östra Kyrkogatan 34, UMEÅ, 90336, Sweden